Privacy Policy

Last Updated: May 26, 2026 Chimney and Roofing Certified Specialists respects your privacy. This Privacy Policy explains how we collect, use, protect, and handle information submitted through our website, contact forms, estimate requests, phone calls, and other communication channels.

Information We Collect

When you contact us through our website or request a free estimate, we may collect personal information needed to respond to your request and provide service information.

Personal Information You Provide

This may include

  • Name
  • Email address
  • Phone number
  • Service address or general location
  • Details about your chimney, roofing, gutter, siding, or repair needs
  • Any message or comment you submit through our forms

Form Submission Information

When you submit a contact form, quote request, or callback request, we use the information provided to contact you, answer questions, schedule service, and follow up about your request.

How We Use Your Information

We use the information collected to operate our business, communicate with customers, and provide chimney and roofing related services.

Service and Communication Use

Your information may be used to

  • Respond to your questions or estimate requests
  • Schedule inspections, repairs, installations, or service appointments
  • Call, email, or text you about your request
  • Provide updates about appointments or service details
  • Improve our website, customer support, and service process
  • Keep records of customer communication and service requests

Emergency or Time-Sensitive Requests

If you contact us for urgent chimney, roofing, leak, storm damage, or repair service, we may use your contact information to respond as quickly as possible.

Phone Calls, Text Messages, and Emails

By submitting your phone number or email through our website, you agree that Chimney and Roofing Certified Specialists may contact you regarding your inquiry, estimate request, appointment, or service needs.

Text Message Communication

If you choose to communicate with us by text message, message and data rates may apply. You may opt out of text messages at any time by replying STOP, or request help by replying HELP.

Mobile Information Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent will not be shared with any third parties.

How We Share Information

We do not sell your personal information. We may share limited information only when needed to operate the business, respond to your request, complete a service, or comply with legal requirements.

Service Providers

We may use trusted service providers to help manage website forms, phone calls, customer communication, scheduling, marketing systems, website hosting, analytics, or business operations.

Limited Business Use

Any information shared with service providers is intended only for business-related purposes connected to your request or our company operations.

Website Cookies and Tracking

Our website may use cookies, tracking tools, analytics, or similar technologies to understand how visitors use the site and to improve website performance.

Analytics and Website Improvement

This information may include browser type, device type, pages visited, time spent on the website, general location data, and how visitors interact with the website.

Cookie Controls

You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

How We Protect Your Information

We take reasonable steps to protect personal information submitted through our website and communication channels. However, no website, online form, email system, or digital storage method is 100% secure.

Data Security

We aim to keep customer information protected from unauthorized access, misuse, loss, or disclosure.

Customer Responsibility

Please avoid sending sensitive personal, financial, or confidential information through website forms unless it is required for your service request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

Policy Updates

Your continued use of our website after updates are posted means you accept the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through the website contact form or by email.